When a product is not in stock right now, an approximate time range for its next availability is provided whenever possible.We offer a large range of Shipping options when you validate your order: FEDEX/DHL, EMS Speed Post, Registered Airmail, Registered SAL/Economy.Japanese companies tend to be more professional, and you typically end up teaching more adults than you do with the Chinese companies that mainly focus on teaching English to children online.
It may also happen that a parcel remains a couple days at Customs before being forwarded to your home country's Post Company.
If you have chosen FEDEX, EMS, or Registered shipping, you may check the status of your order with a Tracking number.
We may also mark your parcel as "Gift" if you wish so - For more information, please do not hesitate to contact us!
Reference Currency: EURO - Payment is directly performed in EURO - therefore you will have no additional charge / change fee to settle if you use your Credit Card in Euro.
Do you ship pre-orders before Official Release days? Do I have to pay Customs/Taxes when I receive my order?
All products scheduled to be released in the coming months are available for pre-order, and regularly added and updated in our catalog. All of our products indicated as "in stock" on our website are currently in stock or available at one of our trusted supplier network, and may be dispached within 3-4 business days.
Adyen's online payment platform connects to various payment methods across the world.
Payment methods include international credit cards, local cash-based methods and internet banking methods.
We use the Crédit Agricole Bank's secure payment solution - The Crédit Agricole is one of the Top 10 Banking Institution in the world - it is a worldwide network and reknowned Banking establishment providing secure payment solutions to tens of thousands of Merchant Websites.
We also use Adyen, which is a famous and established payment solution in the World.
All details about the various shipping methods are available in our Orders are shipped within 3-4 business days following payment.